Recently homelet.co.uk carried out a survey and have found some interesting stats about tenants:
- Overall 86% of people were either very happy, quite happy or somewhat happy with their landlord or letting agent
- 75% of people surveyed claimed to be happy with the response to maintenance requests
- 43.6% of tenancy agreements do not allow pets
- 12.5% of people surveyed have had their deposit withheld with 39.1% of these down to cleaning and 19.3% down to re-decorating costs
We are long term renters but have also been landlords ourselves too, so we have seen it from both sides of the fence. We have had some poor experiences as tenants, but have also had some very positive ones as well. Over the years, we have rented privately and through letting agents, in house shares, as a couple, and as a family, and have had our homes managed by many different companies along the way. Therefore I am pleased to take part in HomeLet’s #RentalInsights campaign, to share our experiences and top tips!
Renting as a family (especially with an SEND child) means that our experience, and our priorities, maybe different to other people in some regards. I know that before we started a family, we personally had a very different view on renting, whereas what we look for has shifted now that we are parents. For example, we used to move around every 6 months or so; a scenario we are most definitely very keen to avoid now! We both used to work full time so rarely gave any thought to how much notice we were given or how often access was ‘required’. Infact we were probably pretty quick to complain if things weren’t dealt with very promptly! These days, that is a disruption that we want kept to a minimum and we need flexibility with regards to timings, with as much notice as possible given too.
The top priorities we have when looking for a family rental home, aside from location and so on, are three fold:
Firstly, it must be a long term let. As a family, and especially with an SEND child, long term means years. Many agents consider 6 month contracts to be a long term let, so it is important to clarify what is meant by ‘long term’ for the particular property that you are considering.
Secondly, we need somewhere that accepts pets. They are part of our family; rehoming them is absolutely not up for consideration. However, as the survey suggests, this reduces our options by roughly half before we can even begin to think about any of the other factors that we need to consider. Sometimes a personal letter to the landlord, an offer of a higher deposit and/ or clauses added to the agreement can help with finding a pet- friendly property.
Thirdly, we look for a suitable landlord/ letting agent. If initial conversations suggest that the attitude of the landlord, or approach to property management, is going to cause us stress and/ or prevent us from feeling like it is our home, we dismiss it. We also ensure that we are upfront about our own circumstances (home educating, SEND child etc…) so that we can find a good match for us.
We have had some totally appalling experiences along the way though, both as a couple and as a family. This includes landlords letting themselves in without warning, agents showing round viewings after we have said it is not a convenient time, drastic rent increases regularly, keeping deposit without justification (prior to the compulsory deposit schemes) and even being evicted in the midst of our child having a health crisis (through no fault of our own; it was simply because they decided to sell). It can quickly turn into a nightmare if you find yourself in a difficult situation, so I recommend both landlords and tenants are clued up on their legal rights and responsibilities at all times.
The key points we would give to landlords/ agents is to build up enough of a working relationship with your tenants that you understand their personal priorities, and vice versa. Are they the type of tenant who will want every little detail dealt with immediately? Or do they need any essential work done around their schedule? Are they away alot anyway so people letting themselves in (with prior written notice of course!) is irrelevant to them, or are they a homebody who values their privacy and wants to be left alone as much as possible?
The absolute crucial thing to remember is, for the period that they live there, it is the tenant’s home. And most people want, and need, to feel at home. It can be stressful living in a property where you feel like you are just visiting, or are made to feel uncomfortable in any way, and that in turn can affect peoples’ health and wellbeing. So putting yourself in the shoes of your tenant is a must.
Understanding abit about the tenants and their situation, and knowing what matters most to them personally, helps everyone to have a more enjoyable, relaxed and positive experience.
*Disclosure: This is a collaborative post written as part of HomeLet #RentalInsights campaign.